Provide the item name, photo, ingredients or model, quantity, value, use, and destination area. Jixun will assess the shipping method and declaration type.
JIXUN FAQ
FAQ
Review item eligibility, declaration methods, fees, taxes, documents, and issue handling before shipping from Taiwan to mainland China.
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Before Shipping
This is not recommended. Restricted or unsuitable cargo may require return handling, additional documents, or cancellation.
Yes. Restrictions may change by customs policy, item category, quantity, brand, ingredients, and current inspection requirements.
Prepare product photos, exact item name, quantity, weight or size, value, destination area, and whether the goods are for personal use, resale, samples, or formal company cargo.
These are sensitive categories for Taiwan-to-China shipping and may be restricted or prohibited depending on content and regulations. Confirm before sending.
Food containing meat, egg, seeds, plants, or animal/plant quarantine concerns is usually restricted. Provide ingredient labels for review before shipping.
Power banks, loose batteries, e-cigarettes, and pressurized sprays are generally prohibited. Built-in batteries in electronics must be confirmed case by case.
Genuine brand-name goods may require clearer invoices or purchase proof. Counterfeit goods and IP-infringing items are strictly prohibited.
Please ask the seller for the product label, ingredient list, model, or product page. Unclear item information may delay assessment or shipment.
Do not remove information needed for declaration. Declared value should be truthful and consistent with supporting documents.
Yes, but screenshots should clearly show the item name, photo, specification, ingredients or material, price, and quantity so support can assess it.
A reasonable declared value is still required. If there is no invoice, provide an estimated value and item details for review.
Sometimes. Food, cosmetics, electronics, textiles, and commercial samples may need different handling or declaration logic. Ask support before mixing sensitive items.
Undeclared or hidden items may cause inspection, delay, extra fees, return, seizure, or sender responsibility. All items must be listed truthfully.
Personal Parcels
Personal parcels are usually personal-use items, gifts, luggage, or reasonable small quantities. They should not be used to disguise commercial cargo.
Recipient name, ID number, front and back ID photos, phone number, and full address are usually required.
They may be possible in reasonable personal-use quantities, but eligibility depends on ingredients, quantity, value, and current customs rules.
Electronics require confirmation based on brand, model, battery condition, quantity, and declaration details.
Yes, but item names, quantities, and values must be listed clearly. Mixed tax rates may affect tax calculation.
Yes, but the cargo use must still be personal. Company purchases, resale, or replenishment should be assessed as commercial cargo or formal trade.
Used personal belongings may be accepted if they are clean, legal, and reasonable for personal use. Photos and item lists are recommended.
Medicine is sensitive. Provide the product name, ingredients, prescription status, quantity, and purpose for support assessment before shipping.
Fragile items must be reinforced by the sender. Damage caused by insufficient packaging may not be compensated.
Oversized parcels require advance confirmation of size, weight, packaging, destination, and delivery restrictions.
Usually yes in reasonable personal-use quantities. Brand, quantity, value, and whether the goods are new or used may affect assessment.
Possible, but frequent or repeated shipments may be viewed differently by customs. For recurring demand, discuss a suitable arrangement with support.
Yes. Incorrect phone numbers or missed contact may cause delivery failure, return, or additional handling.
Not recommended. Company samples or business-use goods should be assessed as commercial cargo or formal trade.
Commercial Cargo
Commercial cargo is for business samples, e-commerce goods, brand samples, or recurring shipments, usually declared with a commercial invoice.
No. Splitting commercial goods into personal parcels may create customs risk and sender responsibility.
A commercial invoice and packing list are usually needed. Some items may require ingredients, test reports, product details, or company information.
Cargo exceeding the commercial sample scope should be assessed for formal trade service with complete trade documentation.
Yes, but the recipient information must match the declaration and invoice details. Provide full company information.
Printed materials may be sensitive depending on content. Provide photos or files for review before shipment.
They may require ingredient lists, test reports, or inspection-related documents. Acceptance must be assessed first.
No. Samples still need a reasonable declared value and item description for customs.
Changing declaration information after shipment may not be possible and may create customs risk. Confirm invoice details before dispatch.
Yes. For recurring shipments, Jixun can help establish item templates and a more stable workflow.
Yes. Recurring sellers can prepare fixed item lists, invoice templates, and shipment procedures to reduce repeated communication.
Yes, but each SKU should list item name, specification, quantity, unit price, total value, and use.
Avoid vague names such as accessories, parts, gifts, or samples only. Use clear item names and realistic values.
Yes. Support can help determine whether quantity, value, recipient type, or item category suggests formal trade handling.
Formal Trade
Use formal trade for company cargo, large quantities, high value, official import/export transactions, or goods requiring full customs declaration.
The Taiwan sender usually needs import/export trader registration, and the mainland China recipient should be a registered company.
Commercial invoice, packing list, export declaration, and possibly certificate of origin, permits, or inspection documents depending on the item.
Possibly, if the goods are on the ECFA Early Harvest List and a certificate of origin is obtained before export declaration.
Jixun can help check whether common required information is complete, but final compliance depends on actual cargo and customs requirements.
Formal trade normally requires a registered company importer in mainland China. Individual importers are not usually suitable.
Often yes, but item name, material, use, HS code, permits, and inspection requirements must be assessed.
Yes, but each SKU should be listed with item name, specification, quantity, unit price, and total value.
Because documents, tariff classification, and customs review take time, arrange as early as possible before the planned shipping date.
Yes. Recurring company cargo can benefit from prebuilt item data, document templates, and stable operating procedures.
It can be assessed based on cargo size, route, customs documents, loading method, and delivery requirements.
For formal trade, HS code or item classification should be reviewed early because it affects tax rate, permits, and inspection requirements.
Possible depending on the cooperation model. Confirm responsibilities, documents, and handover process before shipping.
Urgent cases can be reviewed, but formal trade usually needs document preparation time. Earlier consultation reduces risk.
Fees & Taxes
Shipping is usually charged by the greater of actual weight and volumetric weight. Volumetric weight is length x width x height(cm) / 6000.
Differences may come from actual packed weight, dimensions, declared value, destination, customs decision, extra handling, or missing information.
Taxes depend on cargo type, item category, declared value, and customs assessment. Personal parcel tax and general trade taxes follow different logic.
For high-value cargo, ask support before shipping whether additional insurance or another service arrangement is recommended.
Volumetric weight reflects package size. Large but light parcels may be charged by volumetric weight instead of actual weight.
The estimate is a reference based on entered data. Final billing depends on actual packed weight, dimensions, item value, and customs assessment.
Taxes and customs-related fees are generally borne by the sender or recipient according to the service arrangement and customs decision.
Packaging changes actual weight and dimensions, which may change chargeable weight. Reinforced packaging is still recommended for protection.
Some destination areas or delivery conditions may create additional charges. Confirm with support when the address is remote.
No. False declaration may cause delays, penalties, seizure, return, or sender responsibility.
Pickup availability and fees depend on location, cargo volume, weight, and service arrangement. Confirm with support before scheduling.
Yes. Repacking, reinforcement, oversized cargo, storage, return, address change, or document correction may incur extra fees.
Support can estimate based on information provided, but final taxes depend on customs assessment and actual declaration results.
Payment arrangement depends on service type and account setup. Confirm before shipment to avoid warehouse hold.
Tracking & Issues
Use the tracking box on the homepage or tracking page. If tracking does not update for a while, contact support with your parcel number.
Common causes include incomplete documents, unclear item names, false declaration, inspection, restricted items, policy changes, holidays, or destination delivery conditions.
Depending on the stage and reason, it may require return handling, additional documents, route change, or cancellation. Related fees may apply.
Lost parcels are generally compensated up to 2x shipping fee, and content value is not separately compensated unless otherwise agreed. Reinforced packaging is strongly recommended.
Tracking may pause during warehouse processing, export, customs clearance, transfer, or delivery handoff. Contact support if it remains unchanged unusually long.
Contact support immediately. Correction may not always be possible after shipment, and extra fees or delays may occur.
Provide the requested documents as soon as possible. Delayed or incomplete documents may cause storage, return, or clearance issues.
Cancellation depends on the processing stage. Once export or customs steps begin, cancellation may not be possible.
Return reasons may include restricted items, missing documents, customs decision, failed delivery, or recipient issues. Return and handling fees may apply.
Use inner cushioning, outer cartons, corner protection, waterproofing if needed, and avoid empty space inside the carton.
Contact support with tracking number, recipient name, phone, and address. Delivery proof or courier investigation may be needed.
It depends on the delivery stage and courier rules. Changes are not guaranteed and may create extra fees or delay.
Provide invoice, payment proof, product page, or other supporting documents as soon as possible.
Keep order screenshots, invoices, photos, tracking numbers, and payment proof until the shipment is completed and any issue period has passed.
Warehouse & Forms
Different services may use different warehouse addresses. Check the warehouse page or member center before sending.
It may delay sorting or require transfer handling. Extra fees may apply depending on the situation.
Include the required member identification code or receiving note exactly as instructed, so the warehouse can identify the parcel.
Contact support before shipping. You may need to provide tracking number, recipient name, order screenshot, or other identification information.
Yes, submitting parcel and item information helps match warehouse arrival and prepare later shipment.
Generally no. Confirm payment and delivery conditions before sending goods to the warehouse.
Yes, submitting parcel information early helps warehouse matching and reduces unknown-parcel handling time.
Basic receiving checks may be possible, but detailed inspection, testing, counting, photo taking, or repacking may require confirmation and fees.
Provide all order numbers and item details. Mixed parcels must still be declared clearly before outbound shipment.
Long storage is not recommended. Storage rules and possible fees should be confirmed with support.
Business Partnership
E-commerce sellers, logistics peers, group-buy hosts, brands, companies, and recurring shippers can discuss partnership options.
There is no fixed rule. Jixun assesses based on route, cargo type, frequency, operation complexity, and cooperation model.
Monthly settlement may be discussed for qualified partners based on cooperation scale and internal review.
For stable volume or logistics peers, order data, templates, or API/system integration can be discussed.
Yes. For recurring business, Jixun can discuss item classification, document flow, warehouse handover, data format, and service arrangement.
Dedicated quotations can be assessed based on cargo category, volume, frequency, destination, and operation complexity.
Yes, group-buy and live-commerce models can be discussed, especially when item types and shipment rhythm are stable.
Yes. Logistics peers can discuss route support, warehouse cooperation, documentation, and batch shipment handling.
Still unsure?
Send item name, photo, purpose, quantity, value, and destination area. Support will help assess it.
